Baggage Claim

At North Star Air we pride ourselves on ensuring your baggage always arrives as planned, however despite our best efforts, baggage can be delayed or damaged.  

We will not be responsible for any damage of baggage due to force majeure, damage due to items or objects inside the passenger’s baggage and not responsible for damage of fragile, perishable items, money, jewelry, or any valuable documents and items in the checked baggage. North Star Air will not be responsible for compensating any damage that is discovered after you have claimed your baggage. Please call to report any loss or damage within 24 hours upon arriving to your final destination.

If a passenger experiences a missing or damaged baggage, the passenger must report it immediately to a Customer Service Representative in order to start a claim. North Star Air is responsible for up to $100 for lost or damaged baggage provided that the passenger completed a Missing/Lost/Damaged Baggage Report with proof of incident and supporting documentation such as a baggage tag number, an air waybill or original receipts, etc.